![]() Uninstall the apps that were downloaded or updated since the problem began. If all else fails, you can perform a factory reset on your device after backing up your data. ![]() Review third-party apps and update or uninstall recently installed apps if you suspect one of them is the problem. The source of unwanted behaviors is often an app that the user downloaded to the device. Troubleshoot if you suspect malware on your device Interested in proactive detection and malware and virus protection for your iOS device? AT&T Mobile Security helps protect your device from malware, viruses, and system threats. If you’re experiencing ads or pop-ups in your mobile browser, visit Ads, Pop-ups & Notifications for tips. Are you seeing suspicious ads or pop-ups or are you concerned you have a virus or malware on your device? AT&T is not the source of-and cannot control-malware, but we can give you a few tips to troubleshoot and protect against malware in the future.
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